Terms & Conditions
To purchase tickets, please read all the Terms and Conditions
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You must supply your CORRECT FULL NAME at the time of purchase. YOU MUST PRINT YOUR BARCODED TICKET & BRING TO THE EVENT. NO PRINTED BARCODE TICKET NO ENTRY. This event is NOT a credit card swipe event and the PRINTED BARCODE TICKET is required for entry.
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For duty of care reasons, and to be in keeping with the family-based nature of the event, “Accompanied child” tickets can only be purchased in conjunction with an adult ticket or by an adult who has already purchased a ticket. There is a limit of 6 accompanied children for each Adult ticket. QMF reserves the right to refuse sale of “accompanied child’ tickets in a bid to thwart any exploitation of the accompanying responsible adult policy. An accompanied child is aged between 14 and 17 and must be wristbanded with the “responsible adult” who purchased the ticket. The accompanied child will be wristbanded for the same sessions as the responsible adult who accompanies them. Proof of age for accompanied child ticket may be required, such as learners permit or school ID. QMF also reserves the right to refuse entry to those who present as an “accompanied child” for wristbanding at the Festival yet who fail to satisfy QMF personnel they are indeed accompanied by the responsible adult who purchased the ticket. [A “responsible adult” is a person who is acting in place of a parent and who could reasonably be expected to exercise responsible supervision of the accompanied child]
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Children 13 years and under who are accompanied by a ticketed responsible adult enter the Festival at no charge (limits apply) and must be accompanied by a responsible adult at all times at the event.
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All ticket sales are final. Once purchased, tickets are the sole responsibility of the purchaser. No refunds or exchanges will be available. Tickets are not transferable under any circumstance. It is a condition of sale that tickets may not be offered for re-sale and they are only valid if purchased from an authorised QMF outlet or www.qmf.net.au website. All sales are final, unless the event is cancelled or rescheduled.
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Tickets are sold subject to QMF conditions of sale and to the terms and conditions of entry of each of the Festival’s venues.
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A valid ticket will be exchanged for a wristband to be fitted at the designated area near the entrance to the Festival venue and must be worn at all times. Wristbands must remain intact to gain entrance to the Festival. Damage to a wristband (even if accidental) will render it invalid and access to the venue denied. Admission to individual Festival stages is subject to capacity.
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If QMF determines that the price of tickets set out on its website is in error, persons who have purchased tickets will be contacted. If the error has resulted in the purchaser being overcharged, the amount overcharged will be refunded. If the error has resulted in you being undercharged, QMF reserves the right to charge the purchaser the balance of the correct ticket price. If ticket holders disagree, tickets can be cancelled and a full refund provided.
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Tickets sold for the performances at QMF are standing room only unless otherwise stated.
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Tickets may be purchased Australia wide and internationally, but ticket holders must be present at the venue on the date of the performance. No refunds will be given if the ticket holder cannot attend the Festival for whatever reason.
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Tickets may only be purchased with a credit card issued in the purchaser’s name. Fees and surcharges include GST.
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Tickets are sold on the express condition that ticket holders are bound by the rules and regulations issued by the organiser, the laws of the Commonwealth of Australia and the State of Victoria and the rules and regulations enacted there under. The purchaser is obliged to follow reasonable directions of Festival staff if required.
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The information requested is only used in the processing of your tickets; as per the Privacy Act, the information is not supplied to any third party.
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All ticket holders consent to any official filming and sound recording as members of the audience. No animals will be permitted onto the Festival site, with the exception of guide dogs. Activities such as moshing, crowd surfing and stage-diving are not permitted. Patrons engaging in these or other dangerous activities will be removed from the site without refund.
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Ticket holders agree to comply with all QMF ‘security arrangements, as well as that of the venue provider, including personal searches (if deemed necessary by QMF). All illegal drugs, weapons or dangerous items (including umbrellas and glass) are prohibited and may be confiscated. No claim may be made against QMF or the venue provider for items confiscated. Persons in possession of drugs, weapons or dangerous items may be removed from the venue.
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QMF or the venue provider may refuse admission to any ticket holder for any reasonable cause and may request any ticket holder to leave the venue for any reasonable cause.
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Entry is at own risk and the right to refuse entry is reserved by QMF and venue providers. QMF and venue providers shall not be held liable for any loss, injury, or damages sustained entering or on the site – to the extent allowed by the law.
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All bags/containers may be subject to a full search. The Festival is licensed – alcohol, bottles and cans are not to be brought onto the site - any found will be confiscated. Patrons wishing to consume alcohol must be 18 and over (photographic ID may be required as proof of age) and may only partake alcohol that is purchased and consumed within licensed wet areas. Anyone found supplying or buying alcohol for a minor will be removed from the event and criminal charges may be a consequence.
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QMF disclaims any and all liability for the acts, omissions and conduct of any third party including the products, services, actions or failure to act of any venue or other person in connection with the performance or referred to on this site.
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Entry is at own risk. Appropriate footwear and clothing must be worn at all times on the site. The Festival shall not be held liable for any loss, injury or damages sustained entering or on the site – to the extent allowed by the law. The Festival takes no responsibility for any hearing damage or loss, please use ear plugs if necessary.
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All under cover venues are smoke free and some external areas may be designated smoke free.
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QMF reserves the right to add, withdraw or substitute artists, vary any advertised program, change venue and vary audience capacity. No claim for compensation shall be made in the event that the program is varied due to the non-appearance of an advertised artist.
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The possession or use of video cameras, professional photographic equipment, other visual, sound recording or transmission equipment is absolutely prohibited. Any person, not in possession of an official QMF Media Pass endorsed for film and/or photography as appropriate, found using a video camera or any device to record performances may be expelled from the venue and may render the offender liable for legal action.
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No trading or signs allowed without prior consent of QMF.
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We transmit all your details using the industry standard internet security protocol - Secure Sockets Layer (SSL). This means that when you send information to us, it is sent in an ENCRYPTED format. The SSL (Secure Socket Layer) padlock is displayed in the corner of this window. This indicates that you are viewing this page over a secure connection. To prevent data compromise in the storage server, VeriSign stores sensitive transaction information on secure systems that cannot be accessed through the Internet. Furthermore, VeriSign uses hardware and software firewall technology and additional encryption technology to eliminate opportunity for intruders to break into a server and compromise information. The information we request is only used in the processing of your tickets. As per the Privacy Act, the information is not supplied to any third party.
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No promise is made by QMF that this website is error free or that files downloaded from this site are free of viruses or contamination.
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